Here are some of the most frequently asked questions:
How much can I expect to save?
How do I order?
How will my furniture be delivered?
What if something arrives damaged?
What is my responsibility?

How much can I expect to save?
Most of our customers save between 30%-50% off their local store's sale price. We never discount from suggested retail price, as they are often inflated. Our prices include only the wholesale cost of the furniture and our broker fee.
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How do I order?
Determine the brand and model numbers of the items you have selected. Model numbers are available on most manufacturers' brochures, as well as most retailers' floor samples. Also, note any fabric numbers on upolstered pieces including fabric color and grade.

Obtain a price quote by calling us toll free at 1-888-879-1618 or by using the "obtain quote" portion of our website. Your customer service representative will quote a guaranteed low price on the furniture you have selected. Depending on where you live, an in-home delivery fee will be provided at that time as well.

If you would like to order at this time, a written estimate will be mailed, faxed, or e-mailed to you. Pictures will be included with your estimate to ensure accuracy. Place your order by signing a copy of the estimate and return it with a 50% deposit. Note any necessary changes on your estimate. Unless we are otherwise notified, your furniture will be delivered as written.

When your order is received a written invoice noting your deposit and estimated delivery date will be sent to you. The balance is due when your furniture arrives at our shipper's warehouse.
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How will my furniture be delivered?
Your new furniture will be brought to you by an in-home delivery company that specializes in the handling of new furniture. Your furniture will first ship directly from the factory to the in-home delivery company.

JBC Brokers will notify you of its arrival in the shipper's warehouse. The delivery company will then contact you approximately three days prior to delivery for directions, providing the day of delivery and a three to four hour delivery window.

The delivery personnel will unpack and inspect your new furniture before setting it up in your home. The freight charges must be paid upon delivery by cashiers' check or money order to the delivery person.
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What if something arrives damaged?
All shipments are fully insured against damage. By working with respected in-home delivery companies, as well as a network of professional furniture repairmen, JBC Brokers offers service and support unparralled in the industry. JBC Brokers will make sure your furniture is repaired or replaced to your satisfaction.

Most furniture is manufactured from natural materials that will include minor flaws and imperfections. These natural characteristics add to a piece's beauty and charm and should not be viewed as defects. Damages, however, do occur and are always handled in a timely manner. Minor scratches will be touched-up by the delivery personel. If an item requires professional repair, your customer service representative will help you determine whether it should be returned to the warehouse and re-delivered, or repaired in your home. Furniture that cannot be repaired will be replaced free of charge.
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What is my responsibility?
JBC Brokers strives to provide the absolute lowest prices possible while still delivering service and customer support comparable to your local store. We are not, however, your local store, and therefore certain areas of the order and delivery process become your responsibility in order to enjoy the drastic discounts JBC Brokers provides.

Upon receiving your written estimate, please check all information carefully, including delivery address and phone numbers, model numbers, and fabric information for accuracy. Unless otherwise notified, your order will be delivered as written.

Prior to placing your order, measure all necessary doorways, stairwells, and around any corners needed to ensure that your new furniture is deliverable. Your customer service representative can provide dimensions of the furniture you have selected. Any furniture that will not fit in your home cannot be returned.

Please have your rooms cleared and ready to accept the new furniture. Due to time constraints and insurance purposes, the delivery personnel cannot move any other furniture in your home.

The in-home delivery company is also not allowed to remove any packaging material. Please make arrangements to discard any carboard or crating from which your new furniture will arrive.

You will also be responsible for dusting your furniture, attaching any mirrors and placing any shelves inside curios or armoires.

Because production and delivery delays can occur, please be patient for your furniture to arrive. If you require your new furniture for a specific date, we recommend buying from a local store. While ordering through JBC Brokers will provide the lowest price, our delivery times are often 3 to 4 weeks longer than your local merchant.
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